Property Policies

General Terms and Conditions
Rental Contract
This rental contract is drawn between the olive estate Madonnina and the undersigned renter. Italy-Travel acts merely as a booking agent between the renter and the above mentioned agency for the purpose of effectuating the contract and collecting the rents. A contract will exist once the renter receives our confirmation invoice.
Booking
Only a written booking is valid. Bookings are only secured once the booking form is filled out and a deposit of 30 % is received within a week. If the deposit is not received within the allotted time period, as the authorized representative, Italy-Travel has the right to withdraw from the contract. In this case the client will incur a cancellation-fee based on the Cancellation fee table, with a minimum of 10 % of the rental price, whereas the client is free to prove that a lower damage was caused. The remainder of the total rental price muss be transferred to the account of Toscana Landhäuser GmbH, Ulmer Volksbank, BLZ 630 901 00, Konto-Nr. 69 537 003, no later than 45 days prior to the arrival date. The payment can also be made with a check.
Prices
The rental prices are weekly prices. Additional costs for electricity, gas, water, bed linens and towels are included in the rental price. Payment for the end cleaning must be paid on location prior to departure. Telephone and all requested extra services, if not explicitly included in the total rental price, will be charged separately.
The renter provides the lessor a guarantee to fulfill his obligations and/or to satisfy any damage claims in the form of a security deposit in the amount of 200, - €. This security deposit will be kept for the duration of the rental period and returned on the day of departure, unless damages/repairs need to be performed.
Liability
The liability in this agency agreement is limited to intent and gross negligence.
Notice
The renter is made aware of, that particularly in the case of the lessor, his liability is also solely limited to intent and gross negligence.
Responsibility of Renter
It is the obligation of the renter to treat the vacation house, inclusive of its furnishings, in a careful manner and to leave it in perfect condition. The renter is liable for the damages he caused and for those caused by his guests. Should damages occur, they are to be reported and paid for.
Occupancy
The maximum occupancy which is indicated on the booking form is to be strictly observed. Exceptions are only granted directly from the property owner. Children under 2 are not counted into the total number of guests.
Complaints
Should shortcomings/defects be noticed in the vacation property, it is the duty of the renter to report those to the owner or agent within 48 hours to allow sufficient time for those to be remedied. Claims made only after the property is vacated, will not be considered. If a property is vacated prior to a written documentation of the shortcomings/defects, no claims payment will be made.
Arrival and Departure
Arrival and departure day is Saturday. The arrival should take place between 17.00 and 20.00, the departure between 8.00 and 10.00. Special arrangements can only be handled through the office of Toskana Landhäuser and the owner.
Other
The vacation property is in private ownership and is individually furnished for personal usage.
The furniture and furnishings meet the typical standards for the country and all aspects will not meet the expectations of German quality. In Particular, claims for water and electricity outages will not be honored. The lessor is responsible for returning the property in good condition.
Cancellation
A cancellation of the rental contract is only accepted in written. For cancellations, the following cancellation fees apply: up to 62 days prior to arrival date, 10 % of the rental price; up to 35 days prior to arrival date, 50% of the rental price; 34 to 15 days prior to arrival date, 80 % of rental price; 14 to 2 days prior to arrival date, 75 % of the rental price and with cancellations occurring after this time period, the total rental price will be charged.
For each rebooking, a rebooking fee of € 50 will be charged. Rebooking which occur within the 45 days or less prior to the arrival date will be treated as a cancellation and a fee according to the cancellation fee table will be charged and, a new booking will be made.
Hereby I accept the above listed rental contract conditions.
Veneta Vecchia guarantees that all facts which fall under the Italian Law 675/96 which governs Private matters will be adhered to.